Privacy Policy

At Perennia by Qayra, we respect your privacy and only collect information that is reasonably needed to operate our website, process order requests, communicate with customers, and arrange delivery.

This Privacy Policy explains what information we collect, why we collect it, how it may be shared, and the choices available to you.

1. Who We Are

Perennia by Qayra operates this website and our handmade gifting business.

If you have any questions about your personal information or this Privacy Policy, you can contact us at:

Instagram: @perenniabyqayra
Email: info.perenniabyqayra@gmail.com
Instagram: Perennia by Qayra

2. Information We Collect

We only collect information that is reasonably necessary for our store and services.

Order Requests

When you submit an order request through our website, we may collect:

• Your name
• Email address
• Phone number
• Delivery address
• Recipient’s name
• Recipient’s phone number
• Requested delivery date
• Gift message
• Products requested
• Quantities
• Order value
• Customization details
• Special instructions

Submitting this information does not mean that payment has been made or that the order has been confirmed.

We use it to review your request and contact you about your order.

3. Payment Information

No payment transaction is processed through our website.

After reviewing your order request, we contact you separately and provide our bank transfer or other agreed payment details.

We do not ask you to enter card details, bank account login information, PINs, passwords, or other online-banking credentials into our website.

When you make a bank transfer, we may receive or retain limited payment-related information necessary to confirm the payment, such as:

• Your name
• Amount paid
• Date of payment
• Transaction or payment reference
• Payment confirmation or screenshot you send to us

This information may be received through WhatsApp, our bank records, or another communication method rather than through our website.

We use it only where reasonably necessary to verify and manage your order, maintain business records, handle refunds, or resolve payment-related questions.

4. Custom Order Information

If you request a customized or commissioned product, we may collect information you provide about the request, including:

• Occasion
• Preferred colours
• Size
• Budget
• Personalization
• Names or messages
• Product preferences
• Reference photographs or images
• Other instructions

If you upload or send us a reference image, we use it for the purpose of understanding and preparing your requested order.

Please avoid sending personal information in reference images unless it is necessary for the customization.

5. Gift Recipient Information

If you place an order for somebody else, we may collect the recipient’s:

• Name
• Phone number
• Delivery address
• Delivery instructions

We use this information only where reasonably necessary to arrange and complete the delivery or communicate with the recipient about that delivery.

If you provide another person’s information, please make sure you have a legitimate reason to provide it to us for the purpose of sending the gift.

6. Delivery Information

We use third-party delivery services, such as InDrive, to deliver orders.

To arrange delivery, we may provide the delivery service or rider with information reasonably necessary to complete the delivery, such as:

• Recipient’s name
• Phone number
• Delivery address
• Relevant delivery instructions

The delivery provider may process that information according to its own terms and privacy practices.

We do not provide delivery partners with information that is not reasonably needed to complete the delivery.

7. Newsletter Information

If you voluntarily subscribe to our newsletter or marketing updates, we may collect your:

• Name, where provided
• Email address

We use this information to send the communications you requested.

You may unsubscribe at any time by using the unsubscribe option provided in a marketing email or by contacting us.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary about an order you have placed.

8. Technical Information

When you use our website, our website infrastructure and service providers may automatically process limited technical information needed to operate and secure the site.

This may include:

• IP address
• Browser type
• Device information
• Date and time of requests
• Pages or files requested
• Basic server or security logs

This information may be used for:

• Website operation
• Security
• Preventing abuse
• Troubleshooting
• Detecting technical problems

We do not currently use this information to build advertising profiles about our customers.

9. Cookies, Analytics & Local Storage

Cookies & Advertising Tracking

Our customer-facing website does not currently use advertising pixels or analytics trackers for behavioural advertising.

We do not currently use customer browsing information to serve personalized advertising.

If we introduce analytics, advertising cookies, tracking pixels, or similar technologies in the future, this Privacy Policy should be updated accordingly.

Cart & Wishlist

Your browser may store information locally on your device so that features such as your:

• Shopping cart
• Wishlist

can remain available when you refresh or return to the website.

Information stored locally on your device is not treated as a submitted order until you actually send an order request to us.

Offline Website Files

Our website may use browser caching or similar technology to store copies of website files such as:

• Pages
• Images
• Stylesheets
• Other site resources

This helps the website load efficiently and may support offline functionality.

These cached website files are primarily used to operate the website rather than to identify you.

You can normally remove locally stored information by clearing the website data in your browser.

10. Store Administrator Sign-In

Our administrative dashboard is intended for authorized Perennia by Qayra administrators only.

Our authentication provider may store technical session information on the administrator’s device so that authorized administrators can remain signed in securely.

This administrator login functionality is separate from the customer ordering experience.

Customers do not need to create an administrator account or use the store dashboard.

11. Why We Use Your Information

We may use personal information where reasonably necessary to:

• Review order requests
• Contact you about your order
• Confirm product availability
• Confirm customization
• Provide payment instructions
• Verify payments
• Prepare and manage orders
• Arrange delivery
• Communicate with gift recipients where necessary
• Send order confirmations or status updates
• Provide customer support
• Handle complaints, replacements, or refunds
• Maintain appropriate business and accounting records
• Protect our website against fraud or abuse
• Send newsletters where you have chosen to receive them

We do not sell your personal information to advertisers or third-party marketers.

12. Services We Use

We use third-party technology and service providers to operate our store.

Depending on the current website setup, these may include:

Google Firebase / Firestore

Used for website functionality, database storage, order records, product information, subscriber information, and administrative authentication.

Cloudinary

Used to host and deliver website images and may also be used to store reference images uploaded for custom orders.

Resend

Used to send transactional emails such as order confirmations or status communications, and may be used for other email communications.

Hosting Provider

Our website hosting provider serves the website and may process standard technical and security logs.

InDrive or Other Delivery Providers

Used to arrange delivery and may receive recipient and delivery information necessary to complete an order.

These providers may receive information necessary to perform the services they provide to us.

They may also process certain technical or account information according to their own terms, security practices, and privacy policies.

Some technology providers may process or store information on servers located outside Pakistan.

13. International Data Processing

Some of the technology providers we use may operate systems or servers in other countries.

As a result, information handled through those services may be processed or stored outside Pakistan.

We take reasonable care when selecting services used to operate our business, but those providers are also responsible for operating their own systems and services according to their applicable terms and legal obligations.

14. How Long We Keep Information

We do not intend to keep personal information longer than reasonably necessary for the purpose for which it was collected.

Order Records

Order-related information may be retained where reasonably necessary for:

• Order history
• Customer support
• Accounting
• Business records
• Refunds
• Complaints
• Dispute resolution
• Legal or regulatory requirements

Newsletter Information

Newsletter subscription information may be retained until you unsubscribe or ask us to remove it.

Custom Images

Reference photographs or other custom-order material may be retained for as long as reasonably necessary to complete and manage the relevant order, after which we may remove them when they are no longer required.

You may contact us to request deletion of personal information. We will consider the request and delete information where appropriate, unless we reasonably need or are legally required to retain it.

15. Order Status & Confirmation Links

Where we provide an order confirmation or status link, we design the system to limit the personal information displayed through that link.

The order-status page may show information such as:

• Products ordered
• Order total
• Order progress or status

It is designed not to display unnecessary personal information such as your full delivery address, phone number, email address, or gift message.

Personal customer and delivery information is kept separately and is accessible through authorized administrative systems.

Order-status links may expire after a defined period, after which you can contact us directly if you need information about an older order.

Please avoid publicly sharing an active order-status link unless necessary.

16. How We Protect Information

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Accidental disclosure
• Loss
• Misuse
• Alteration

Measures may include restricted administrative access, authentication controls, separating customer information from public-facing order pages, and using reputable infrastructure providers.

However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Please contact us if you believe information associated with your order may have been accessed or disclosed improperly.

17. Your Choices & Requests

You may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask questions about how your information is being used
• Withdraw from newsletter or marketing communications

We may need to verify that the request relates to you before providing, changing, or deleting personal information.

We aim to respond to reasonable privacy requests as promptly as practicable.

Some information may need to be retained where reasonably necessary for accounting, legal obligations, fraud prevention, resolving disputes, or maintaining appropriate business records.

18. Marketing

We only intend to send promotional emails or newsletters to people who have chosen to receive them.

You can unsubscribe from marketing communications at any time.

Order-related communications are different from marketing communications. Even if you unsubscribe from promotional emails, we may still contact you where necessary to process or deliver an order or respond to a request you made.

We do not sell or provide customer information to third-party advertisers for their own marketing.

19. Children’s Privacy

Our store and website are intended for customers who are able to place and pay for orders.

We do not knowingly collect personal information directly from young children for the purpose of creating customer accounts or placing orders.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and, where appropriate, remove it.

20. Third-Party Links & Services

Our website may contain links to or use services provided by other companies.

Those third parties operate their own services and may have their own privacy policies and terms.

Perennia by Qayra is responsible for the personal information we control, but we do not control every independent third-party website or service you may interact with.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if:

• Our website changes
• We introduce new services
• Our business practices change
• Our technology providers change
• Applicable legal requirements change

When we update the policy, we will change the Last updated date at the top.

If a change is significant, we may also provide an appropriate notice on our website.

22. Contact Us

If you have a question, concern, or request regarding your personal information, please contact:

Perennia by Qayra
Instagram: @perenniabyqayra
Email: info.perenniabyqayra@gmail.com