Delivery Policy

At Perennia by Qayra, every order is handmade and prepared with care. Because many of our products are delicate, customized, or perishable, please read our delivery terms before placing your order.

1. Where We Deliver

• We currently deliver within Lahore only.
• Orders for locations outside Lahore cannot currently be placed for standard delivery through our website.
• If you are located outside Lahore, please contact us before placing your order. We will let you know if we are able to arrange delivery to your location.

2. Delivery Charges

Delivery charges are separate from the price of your order.

Our orders are generally delivered through InDrive or another suitable third-party delivery service.

The delivery fare depends on factors such as your location, distance, rider availability, traffic, and time of day. Because the fare is determined by the delivery service, it may vary from order to order.

Unless agreed otherwise, the delivery fare is paid directly to the rider by the person receiving the order.

This means there are normally two separate payments:

• The cost of your order, paid to Perennia by Qayra in advance
• The delivery fare, paid separately to the rider

Sending a Gift?

If you are sending an order as a gift and do not want the recipient to pay the delivery fare, please let us know before dispatch so we can arrange an alternative payment method with you.

3. Preparation & Delivery Time

Every Perennia by Qayra order is made or prepared to order.

Most orders require approximately 2–4 days for preparation, depending on the product, quantity, customization, and availability of materials. We do not generally offer same-day preparation or delivery unless we have specifically confirmed it with you.

Requested Delivery Dates

• A delivery date selected or requested when placing your order is considered a requested date until confirmed by us.
• Once we confirm your delivery date with you, we will make every reasonable effort to deliver your order on that date.
• We cannot guarantee an exact delivery time because rider availability, traffic, and other delivery conditions are outside our direct control.
• If we are unable to meet a delivery date that we have already confirmed with you, we will contact you as soon as possible and discuss the available options.

4. Delays Outside Our Control

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:

• Traffic or road closures
• Severe weather
• Rider availability
• Strikes or protests
• Public holidays
• Unexpected restrictions
• Incorrect or incomplete delivery information
• Difficulty contacting the recipient

If a significant delay occurs, we will make reasonable efforts to keep you informed and help arrange delivery as soon as possible.

5. Delivery Address & Contact Information

Please make sure the following information is correct before confirming your order:

• Recipient’s full name
• Complete delivery address
• Recipient’s active phone number
• Any important delivery instructions

We deliver according to the information provided by the customer.

If an order cannot be delivered because the address or phone number provided was incorrect, incomplete, or unreachable, we may not be able to provide a free replacement or refund.

Changing Your Address

You may correct or change the delivery address before your order has been handed over to the rider. Once the rider has collected the order, changing the destination may result in an additional delivery fare.

6. If No One Is Available to Receive the Order

• We or the rider may contact the customer or recipient before or during delivery.
• Please make sure someone is available to receive the order, especially when it contains flowers, chocolates, food, or other delicate items.
• If nobody is available when the rider arrives, reasonable attempts will be made to contact the recipient.
• If delivery still cannot be completed, we will contact you to discuss another delivery attempt. A second delivery attempt will require a new delivery fare.
• For flowers, chocolates, food, and other perishable items, we cannot guarantee the same condition or freshness if delivery cannot be completed on the originally arranged day.
• Because these products are prepared specifically for your order, unsuccessful delivery caused by the recipient being unavailable generally does not qualify for a refund.

7. Leaving Your Order With Someone Else

If you or the recipient instruct the rider to leave the order with a:

• Guard
• Receptionist
• Neighbour
• Family member
• Colleague
• Other person at the delivery location

the order will be considered successfully delivered once it has been handed to that person. Similarly, if you specifically request that an order be left at a gate, doorstep, reception area, or another unattended location, responsibility for the order passes to you once it has been left there as instructed.

We cannot be responsible for loss, theft, mish mishandling, heat exposure, or damage occurring after delivery has been completed according to your instructions.

8. Damaged, Incorrect or Missing Items

Please check your order as soon as you receive it.

If your order arrives:

• Damaged
• Defective
• With an incorrect item
• With an item missing

please contact us within 24 hours of delivery. Send us:

• Your order details
• Clear photographs of the product
• Clear photographs of the packaging
• A short description of the issue

For visible delivery damage, we recommend taking photos as soon as the order is received. Once we review the issue, we will provide an appropriate solution in accordance with our Cancellation & Refund Policy.

Because flowers, chocolates, and handmade arrangements can be affected by handling, temperature, storage, and time after delivery, issues reported more than 24 hours after delivery may not be eligible for a refund, replacement, or other resolution.

9. Caring for Your Order After Delivery

Many of our products are delicate or perishable.

Once an order has been successfully delivered, please store and handle it appropriately. Flowers, chocolates, and other temperature-sensitive products should not be left for extended periods in direct sunlight, excessive heat, or unsuitable storage conditions.

Perennia by Qayra cannot be responsible for deterioration or damage caused by improper handling or storage after successful delivery.

10. Questions

If you have any questions about delivery or need help with an existing order, please contact us:

Instagram: @perenniabyqayra
Email: info.perenniabyqayra@gmail.com

This Delivery Policy should be read together with our Terms of Sale and Cancellation & Refund Policy.